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Thank you very much for your letter. I am pleased to learn that…
We are always grateful for the feedback we receive from our customers.
I am extremely sorry about the service you received from our representative.
I was sorry to hear that you were disappointed with some aspects of…
As you know, we are the largest employer in the locality and our presence brings many benefits to the area; we also place great importance on maintaining a good relationship with the residents of the area.
We are pleased to inform you that to improve our production and customer service, JOLLY ROGERS are moving to larger premises on Monday 16 May 2012.
I would be grateful if you could suggest an appropriate date over the next two weeks so that I can make the necessary arrangements.
To enable you to make your presentation in more comfortable surroundings where we would not be interrupted, I will book the Conference Room at the local George Hotel.
If you would care to suggest some dates when you are free next month, I will respond and confirm a date which is mutually convenient.
I am pleased to confirm your visit to our company on {DATE} at {TIME}.
Mr Smith, our Sales Manager, is looking forward to your visit and we hope that the visit can lead to an arrangement which will be profitable to both of our companies.
INTRODUCTIONS:
Thank you for your letter dated 22 July 2009.
Thank you for your letter and your interest in our new range.
Thank you for your letter we received on 2 April.
Thank you for your letter of 7 March.
Thank you very much for your letter. I am pleased to learn that…
We are always grateful for the feedback we receive from our customers.
I am extremely sorry about the service you received from our representative.
I was sorry to hear that you were disappointed with some aspects of…
As you know, we are the largest employer in the locality and our presence brings many benefits to the area; we also place great importance on maintaining a good relationship with the residents of the area.
We are pleased to inform you that to improve our production and customer service, JOLLY ROGERS are moving to larger premises on Monday 16 May 2012.
I have investigated your complaints and I am happy to respond to you. I am sorry to hear that you believe you have received a poor service as we pride ourselves on the exemplary service we provide for our customers.
I am very sorry your family were disappointed with various aspects of … as I know you are one of our long-standing and regular supporters.
Mr Niemand has asked me to thank you very much for your letter.
We are always sorry to receive any letters of complaint and I have investigated the issues you raise.
We have read your letter concerning the services your company can offer with regards to … and we would be very interested in learning of more details on what should be possible for…
I was disappointed to read an article in your newspaper about…
DRAWING ATTENTION TO A POINT:
I hope you find these suggestions and comments helpful.
We have good evidence that…
I should add that
We are also pleased that
You will recall that…
At the moment, our particular interests are in…
I'm sure you will be aware that not only is our filter coffee of very high quality, but it is still…
However, I should point out that…
I must also emphasize that
I should make it clear that…
I must stress that…
Our staff report that…
You might be interested to know that… I am told that…
I am sure you will be aware that various factors
(…)
… order. Please accept the enclosed voucher, which will enable you to…
…with our compliments.
I do realise that our service has been less than satisfactory and so I would like to offer a 10% discount on your next order.
I enclose the latest brochure which gives more details of our company and its products.
In view of your disappointment, I am prepared to offer you a l0% reduction on the price of…
I hope…
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